Resources Center
This guide and resource center you can trust before starting a business with us. It contains our latest product brochures, the pre-compiled forms you might need, the checklists you can refer to and the full service process instructions to save your time.
Downloads
Downloadable files you can get any time.
Resource covers the products brochure and some forms most frequently used.
Full Products Brochure
Staircase | Railing | Decking | Cladding | Siding | Fence | Pergola
Floating Staircase Series
Mono | Dual | Stack | Cantilever
Welcome Letter
Products | Services
Quote Request Form
General quotation request form.
If necessary, more pages are welcome to provide more detail together with the form.
Our Supporting Teams
Manager Office
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- Orders and payments
- Claims and suggestions
- Job progress tracking
- Any other general queries
Engineering Team
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- The material and layout to be used
- Any aesthetic features to be included
- Other miscellaneous questions related with our team
Operation Team
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- Time schedule
- Material preparation
- All questions related with the site work
Sales Team
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- Any pre-sales queries
- Any after-sales queries
- Other miscellaneous questions related with the Sales Team
F.A.Q.
1. Why choose us for my home improvement?
We understand that not every homeowner is an expert with the building works, you focus on your style and preferences and let us handle everything else. We promise to not only meet your expectation, but also with an optimized method.
2. What regions can you currently provide service for?
We currently only provide service to the clients in California, mainly in Los Angeles, Irvine and San Francisco. You will be transferred to the nearest sales team for all services.
3. What payment methods do you accept?
We only accept personal check, business check, casher’s check and money order for the payment.
4. Can you use the building materials I bought from somewhere else?
Of course, you can purchase the building materials anywhere you want for any reason, they don’t have to be from us. Just keep in mind that sometimes we might charge additional fees to cover the additional labors brought together to us. it is usually decided case by case.
5. How do you protect my privacy transaction date from being disclosed to third parties?
All the data, from personal info to transaction detail, are stored in our local enterprise storage network, they are established dedicatedly for the purpose and physically separated from the Internet Cloud. Most importantly, we will NEVER disclose your data to any individual or entity out of Fibworx.
6. What if I'm not satisfied with the final work?
As long as it is resulted from any kinds of errors and malfunctions from us during the work, or inconsistency with the drawings on the agreement, or even some minor reasonable changes, we will fix it for FREE without reason.
7. Could I cancel the placed order?
You could cancel the placed order before the site work starts without any penalty, but still need to pay the material and labor costs we have already put in.
8. What is the warranty policy of the service provided?
For any products related issues, what we can do is to help our client to file a claim to its manufacturer, no matter that is provided by us or our clients. But we offer a one and a half year warranty for the installation related issues, that is 6 months longer than required by state law(CA Civil Code 900).
9. Do I need to buy the insurances for the workers?
No, you don’t have to do that. We got that all covered for the workers, from Worker’s comp to the Commercial Liability insurance.
Contact Us
Call
(323) 929-7070
Address
2155 E Garvey Ave N
West Covina, CA 91791